Returns & Exchanges

At Dr.G Global, we want you to be fully satisfied with your skincare journey; therefore, we offer a 30-day window for returns on items in their original condition. For hygiene reasons, only unopened and unused products are eligible for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team within 30 days of delivery with your order number and the reason for your return.

• 2.
  Prepare the Package

  Securely pack the unused items in their original packaging to ensure they are not damaged during transit.

• 3.
  Ship the Items

  Affix the provided return shipping label to your package and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned goods, your refund will be processed to your original payment method within 5-7 business days.